State Farm® Insurance Agent Kaitlin Ponce
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Eric Emerson
August 28, 2026
"Shantai was the perfect agent to provide coverage for our home and cars. Did an exceptional job in explaining the benefits of our policies, and giving focus on other options of protection. Very pleasant and professional and knowledgeable about State Farm. Wonderful experience."
KI Wilson
August 25, 2026
"Johnathan was super helpful with every question I had and very attentive. 10/10 would recommend!"
Ousman Cham
August 24, 2026
"Victoria was incredibly kind and helpful throughout the entire process. Even though setting up my new policy took some time, her patience and professional attitude made it a great experience. Highly recommend!"
"Thank you, Ousman, for taking the time to share your experience with us. We're so glad to hear that Victoria made the process a positive experience for you. Her patience, kindness, and commitment to helping our customers are truly appreciated. We're grateful for your recommendation and so happy to have you with us!"
Corey Calhoun
August 19, 2026
"Very helpful very patient and persistent easy to talk to definitely got me a better deal thanks Kaitlin Pone‼️‼️❤️"
"Thank you, Corey for your wonderful review! We're so glad you found our team helpful, patient, and easy to work with. We truly appreciate the opportunity to help you find a better deal and earn your business. Thank you for choosing us!"
Michael Huckaby
August 17, 2026
"Shante did a great job of walking me through the process. I was very satisfied with her service, knowledge, and support. Sadly, pricing didn’t work out but I highly recommend Shante to prospective customers."
"Thank you, Michael, for your kind words! We're so glad Shantai was able to walk you through the process and provide the knowledge and support you needed. While I'm sorry the pricing didn't work out this time, I truly appreciate you considering us and takin the time to share your experience. Your recommendation means so much! Wishing you the very best!"
Aubrey Olson
August 10, 2026
"Very attentive and kind! Jonathan helped me and was very nice even though it was a very long process (which is my fault), he was very responsive. I highly recommend this group!!"
"Thank you, Aubrey for taking the time to share your experience with us. We're so glad to hear that Johnathan was attentive, patient, and responsive throughout the entire process. We understand that insurance can sometimes take a little time, and we're happy he made sure you felt supported every step of the way. We truly appreciate your trust and are grateful to have you as part of the State Farm Family!"
Benita Riggins-Lee
August 7, 2026
"Shanti Smith, is it! Shanti was the epitome of excellence. Shanti was very helpful and instrumental in me deciding to choose State Farm for my insurance company. Shanti, is very polite and professional.She explained everything to me throughly and in-depth and insured me, that anything I needed, State Farm would be there to assist me. I definitely recommend this insurance agency, for all your insurance needs."
"Thank you, Benita for such an incredible review! We are thrilled to hear that Shantai made such a positive impression and took the time to thoroughly explain everything and make you feel confident in your decision to choose State Farm. her professionalism, patience, and genuine care for our customers are truly what make her stand out. We appreciate your trust and recommendation, we're so happy to have you with us! "
keith Parker
August 5, 2026
"Johnathan is always a big help … thank you all for your services"
"Thank you!"
Monica Burnett
July 28, 2026
"My experience with Shantai Smith-Martin was great! She was patient & not over-bearing & explained everything to me without pressuring me. We were on the phone for awhile because I had questions & she never once rushed me. I really appreciated that! She is very knowledgeable & gave good, solid advice.
Overall, she is a warm, extremely kind individual & I would certainly do business with her again!"
"Thank you, Monica, for your thoughtful review. We're so glad to hear that Shantai took the time to answer all of your questions and made you feel comfortable throughout the process. Providing knowledgeable guidance without ever making our customers feel pressured is exactly the experience we strife to deliver. Thank you for trusting us with your insurance needs, and we look forward to being here for whenever you need us !"
WANG JIYI
July 26, 2026
"Great service. Patient, professional. She would stand in my shoes and provide most suitable advice for me."
"Thank you, Wang Jiyi, for your wonderful review! We are so happy to hear that you had a great experience with us We're glad that we were able to provide advice that was right for you. We appreciate your trust and look forward to serving you again in the future."
Cody Boyd
July 24, 2026
"Great Customer Service Very Helpful Rate A 10"
"Thank you so much Cody for taking the time out of your day to share your experience with us! "
Darryl Cox
July 23, 2026
"Ashanti was very helpful with starting my policy as a customer and provided me with excellent options"
"Thanks Darryl! I'm happy Ashanti was able to help!"
Donna Allridge
July 20, 2026
"Ciera, my State Farm Customer Service Representative, was extremely attentive to my needs. I am sure that it might have been a little confusing, but she worked through each issue with knowledge and understanding. I, so appreciate, Ciera, and commend her for the excellent service that she provided."
"Thank you, Donna for your kind words! We're thrilled to hear that Ciera was attentive, patient, and knowledgeable while helping you work through each issue. We know insurance questions can sometimes feel confusing, so it means a lot to know that she made the process easier and took the time to make sure you felt understood and supported. We truly appreciate your trust and your recognition of Ciera's excellent customer service!"
Ms Comai CEO
July 10, 2026
"SHANTAI from STATEFARM was and is amazing
I was a little frustrated prior to speaking with her She didn’t make me feel like a sale ….
She definitely took advantage of the situation in a great way. She warmed my heart by creating a safe space for me. I appreciate how she handled my situation. Before ending the call she had me laughing and confident w/o making me feel pressured. She listened to my concerns and overstood the assignment. She should do y’all trainings …. “ She needs a raise “
Thank you so much for everything Shantai"
"Thank you so much for your heartfelt review! We're so glad Shantai was able to turn your experience around and make you feel heard, supported, and comfortable throughout the process. Creating a welcoming, pressure free experience is exactly what we strive for, and it's wonderful to hear that she left you feeling confident and even laughing! We'll be sure to share your kind words with Shantai. She'll truly appreciate the recognition. Thank you for trusting our team, and we look forward to being here whenever you need us! "
Dark Aura
June 17, 2026
"She has been an absolute wonderful help! Every car I asked for a quote she'd be right there to help me! And I did ask for several different car quotes! She did everything she could to help and dealt with my requests! I definitely recommend Kaitlin Ponce as your state farm insurance agent!"
"Thank you so much for your thoughtful review! We're so glad to hear that we were there every step of the way. Finding the right coverage is an important decision, and we're grateful we could make the process easier for you. Thank you for the recommendation and for choosing us, we are always here for whenever you need us!"
Catherina Tovar
June 16, 2026
"I worked with Victoria, and she was absolutely wonderful. She explained the car insurance process thoroughly and made everything easy to understand. She was patient, walked me through all of my options, and answered every question clearly. The entire process was smooth and stress-free. I highly recommend working with Victoria if you're looking for excellent customer service and someone who genuinely takes the time to help."
"Thank you, Catherina, for taking the time to share your experience! We love hearing that Victoria provided such excellent service and made the car insurance process easy to understand. She takes great pride in helping customers feel informed and confident in their decisions. Your recommendation means a lot to us, and we truly appreciate the opportunity to serve you. Thank you for choosing our office, and please don't hesitate to reach out if we can help with anything in the future!"
Adrienne Turner
June 12, 2026
"Great company Great services with Great insurance agents and Great representatives"
"Thank you, Adrienne, for your kind words. We hope you have a wonderful day!"
Jody
June 9, 2026
"From start to finish, we couldn't have asked for a better experience. Coming from out of state, Shantai was there to answer any questions we had with auto & renters insurance for our daughter. She put us at ease explaining our options, without ever feeling pressured to opt for more. No gimmicks or sales tactics, simply straightforward & friendly, and a great rate for the cherry on top! Thanks Shantai!!!"
"Thank you, Jody, for such a wonderful review! Moving from out of state can come with a lot of questions and uncertainty, so we're thrilled to hear that Shantai was able to make that process smooth and stress free for you and your daughter. Providing clear information, honest guidance, and helping customers find the coverage that fits their needs without any pressure is exactly what we strive for. We truly appreciate your trust in our team and look forward to being here whenever you need us."
kaitlyn delvalle
June 2, 2026
"Switched to this place 6 months ago and already had cheaper car insurance just from switching to them, and now my 6 months renewal has been decreased too! They have always shown kindness and easy to talk to/understand their policies! I love them and plan on sticking with state farm for as long as possible!"
"Thank you so much Kaitlyn for your kind words and for choosing our office. We're thrilled to hear that you've been able to save on both your auto and renters insurance since making the switch. Providing excellent service, helping our customers understand their coverage, and finding ways to save are always our priorities. We truly appreciate your trust and loyalty, and we look forward to being here for years to come. Thank you for being a part of our State Farm family."
Always A Star
May 27, 2026
"I had the privilege of having Shantai as my customer service representative. She was very knowledgeable and recommended what would be best for me. She was patient and courteous and very humorous which always helps . She found me several discounts which goes a long way!! Thank you for your time and patience and delivering outstanding customer service."
"Thank you so much for your wonderful review! We're thrilled to hear that Shantai provided such a positive experience. Her knowledge, patience, and ability to make the insurance process both informative and enjoyable are qualities we value. We're especially glad she was able to help you find discounts and coverage options that fit your needs. Thank you for trusting our team, and we appreciate you taking the time to recognize Shantai's outstanding customer service. We look forward to being here whenever you need us! "
Jay Oh2
May 23, 2026
"Friendly, professional assistance from start to finish"
"Thank you for sharing your experience with us! We greatly appreciate your time sharing."
Dionne Louden
May 21, 2026
"Shantai was incredibly helpful with getting our insurance set up! She provided phenomenal customer service!"
"Thank you, Dionne, for sharing your experience with us. I love hearing how helpful Shantai is. We are so thankful to have her on our team!"
Dionne Louden
May 21, 2026
"Shantai was incredibly helpful with getting our insurance set up! She provided phenomenal customer service!"
"Thank you, Dionne, for taking the time to share your experience. I am so glad to hear that Shantai was so helpful. We are very lucky to have her on our team."
Ralph Dickerson
May 19, 2026
"After my last carrier increased my rates again for no reason, I decided to shop for another carrier. I hit the jackpot with Agent Shantai Smith of State Farm. Ms. Smith was attentive and understanding about exactly what I wanted. My monthly rate is now a fraction of what I have been paying for three years. I saved on my homeowners and auto as well as other perks offered by State Farm. I wondered if all this was too good to be true so I used artificial intelligence (Google version) to compare the two insurance companies. Google AI returned State Farm to be the consumer’s choice over “the good hands people.” That sealed the deal. I called Ms Smith and she spent an hour past the office hours to get me signed up. She was truly amazing. I am referring my friends and family to Ms Smith and State Farm. The money saved will be well worth the time. Probably the best customer service experience I’ve had in decades!!"
"Thank you, Ralph, for writing such a thoughtful review. We are thrilled to hear that Shantai was able to help you find the coverage you wanted while saving you money on both home and auto insurances. She truly cares about our customers, and it's wonderful to hear that her dedication, attentiveness, and willingness to stay after hours made such a positive impact on your experience. We greatly appreciate your trust in our team and are honored that you will be referring your friends and family. Your kind words mean a lot to us, and we're grateful for the opportunity to serve you. Welcome to the State Farm family!"
Mike Draper
May 15, 2026
"A great wonderful job"
"Thank you Mike!"