State Farm® Insurance Agent Kaitlin Ponce
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Heidi Blankenship
March 4, 2026
"Ciera was very helpful (and fast) getting me the documentation I needed for my renters insurance!"
kim joy
March 3, 2026
"Today we had our policy review with Johnathan and he was a pleasure to speak with! He thoroughly explained each of our policies, identified potential discounts, and addressed necessary adjustments. His expertise, friendly demeanor, and informative approach made the call highly productive. We appreciate the time he dedicated to ensuring our policies are optimized, and the follow-up email as promised was perfect went over everything we discussed with some great reminders Thank you Jonathan! Kim and Kendall"
"Thank you so much Kim for sharing your experience with us! We're thrilled to hear that your policy review with Johnathan was so productive and informative. Taking the time to thoroughly explain each policy, identify potential discounts, and recommend adjustments is exactly what we strive for. We're especially glad you found his friendly approach and follow up email helpful. We truly appreciate you trusting us to help keep your policy optimized and up to date. If you ever have any additional questions, we're always here to help!"
Denise Clarke
March 3, 2026
"Shantai Smith-Martin was absolutely amazing while assisting me with my renter’s insurance and vehicle insurance for both my Prius and my 1996 classic Supra. She was incredibly patient and thorough when explaining my three new policies, making sure I fully understood every detail. On top of her professionalism, we shared some great laughs throughout the process, which made the experience even better. I truly appreciate her outstanding customer service and highly recommend her to anyone looking for insurance assistance!"
"Thank you, Denise, for this incredible review! We're thrilled to hear that Shantai provided such an amazing experience while helping you with your renters insurance and coverage for both of your vehicles. Taking the time to thoroughly explain three new policies and making sure everything is clearly understood is exactly the level of service we strive for. We truly appreciate your recommendation and your trust in our team. If you ever need anything else, we're always here to help!"
John May
March 2, 2026
"Victoria was super helpful walking me through all my different policies and potential changes to better protect my family. I would highly recommend reaching out to her. We added an additional vehicle and saved on all of our plans. Also looking at other long term planning options!"
"Thank you for the 5-star rating, John! It was a pleasure assisting you and your family with your policies. We appreciate your recommendation and look forward to continuing to serve you in the future."
Brianne Newman
February 28, 2026
"Nate was amazing and very patient with me. I had all the questions, changes back and forth, phone calls, emails, etc and he handled it all so well. Thank you very much for your time and for helping us out today!"
"Thank you so much Brianne for your thoughtful review. We're so glad to hear that Nate was amazing and patient throughout the entire process. We know insurance decisions can come with lots of questions, changes, calls, and emails, and that's exactly what we are here for! If you ever need anything in the future, don't hesitate to reach out. We're always happy to help!"
Andre Rolle
February 27, 2026
"Thanks Ajani for all of your help!"
"We love hearing how helpful Ajani was. Thank you, Andre, for sharing!"
Alan Pitt
February 27, 2026
"Ajani was amazing. She was very thorough and informative on helping us with our claim"
"Thank you, Alan, for sharing. We love hearing how amazing Ajani was. We are very thankful to have her on our team."
Shirley Mathis
February 27, 2026
"Alexandria was polite and very knowledgeable on helping me resolve my issues. While the service agent I needed to help me with a matter was busy, she more than willing to step in and take the load off of her co worker. Truly a team player through and through."
"Thank you, Shirley, for taking the time to share your experience. We're thrilled to hear how Alex was polite, knowledgeable, and ready to jump in when you needed assistance. That true team player mentality is exactly what we strive for in our office!"
Aiyana Smalley
February 27, 2026
"Shantai assisted me with making my life insurance policy. She made it an incredibly easy process with how easy she is to talk to, her kindness, and eagerness to help me. I really appreciate her!"
"Thank you, Aiyana, for your kind words. We're so happy to hear that Shantai made the process of setting up your life insurance policy smooth and easy. Your appreciation means a lot to us, and we're grateful you trust our team to help protect what matters the most. If you ever need anything, we're always here!"
FatBoii Reggie
February 26, 2026
"Great services , very informative, Shantai was awesome"
"Thank you so much!"
Lenora Massey
February 23, 2026
"Representative Alexandria was thorough and well knowledgeable of State Farm insurance. Very polite and made sure I understood what I was being quoted. Outstanding job for me. She was a pleasure to talk with and enlightening me on issues that I was concerned about."
"Thank you, Lenora, for your kind words. We're thrilled to hear that you had such a positive experience. Providing thorough, knowledgeable, and courteous service is always our goal, and we're so glad we could make everything clear and easy to understand for you. We truly appreciate you taking the time to share your feedback and look forward to continuing to serve you."
Alex Avery
February 23, 2026
"Alexandria was not only amazing because we're name twins, she delivered phenomenal customer service from beginning to end. So grateful for all her help and diligence walking me through every step, especially since it was my first time buying car insurance on my own."
"Thank you so much for your kind words! We're thrilled to hear that Alex provided phenomenal service and made your first experience buying car insurance on your own such a positive one. That is such a big milestone, and we're so glad she was able to walk you through each step with care, diligence, and clarity. "
yeshwanth permishetty
February 19, 2026
"Shantai handled the call very well.."
"Thank you Yeshwanth for your kind review!"
Teresa Pilgrim
February 16, 2026
"I have rental car insurance with my auto insurance policy,so I don’t need to purchase the extra insurance thru the rental company while I’m on vacation."
"Thank you, Teresa, for your review. "
Donald Davis
February 16, 2026
"Fast, easy and honest"
"Thank you for the kind review!"
happy lucky
February 12, 2026
"Kaitlin was very kind person She helped me a lot"
"Thank you so much for your kind review!"
Norma raylene Godfrey-Hudson
January 30, 2026
"The best sales advocate I could have been that lucky to get on the phone knowledgeable respectful friendly other than a fairly Rush moment she was there for me had the policy finished very quickly and very efficiently I was a very happy customer thank you very much"
"Thank you, Norma, for your kind review. We are grateful you took the time to share your experience. We appreciate your trust and look forward to being here for you whenever you need us."
Benjamin Hain
January 29, 2026
"Victoria and Nate were amazing, they were both fast efficient and got me a great quote with a personal touch. Highly recommend."
"Thank you for the review Benjamin!"
Madalyn Mentor
January 29, 2026
"Working with Kaitlin Ponce and her team has been a wonderful experience! Living in Atlanta I had a few issues with my car and getting it fixed and covered was a breeze. The only reason I am leaving this team is because I am relocating to another state. Anthony was incredibly helpful, letting me know the steps I needed to take and even connecting me with a local agent near my new address! I cannot say enough good things!"
"Welcome to Atlanta Madalyn! I'm glad Johnathan and my office could make things easier on you!"
Deborah Hylton
January 26, 2026
"i have been with Kaitlin Ponce for a long time. when i call needing help they are professional and courteous. They never make me feel rushed. They take the time to throughly review and answer all my questions."
"Thank you, Deborah, for your kind words. We are so glad to hear that the team consistently provides professional, courteous service and takes the time to thoroughly answer your question without ever making you feel rushed. We look forward to continuing to support you whenever you need us."
Takeya Turner
January 23, 2026
"I don't know where to start. Nate was fabulous. I needed to lower my insurance but I was very indecisive. Nate was very patient it took me almost a month to decide on changing he followed up. Omg! I can say more but I don't know where to start #nateisgreat"
"Thank you, Takeya, for sharing this wonderful feedback! We're thrilled to hear that Nate was so patient and supportive throughout the process. Taking the time to follow up and help you feel comfortable with your decision is exactly the level of service we strive to provide. We truly appreciate your trust and kind words; Nate will be so happy to hear this. "
Nikki Prescott
January 23, 2026
"I have been a customer for a little over a year. I have dealt with local agents and they've disappointed me. One thing Kaitlyn and her team have never done is let me down. Even with the distance, I'll never let them go. ILY, Kaitlyn, Jonathan and the amazing, Mrs. Ajani. You are definitely my family from another mother AND father. Happy Thanksgiving and Merry Christmas. All my love!!! Edit (01/23/26) Currently working with Alexandria on my renters policy and she has been super helpful. Thanks again guys. ⭐️⭐️⭐️⭐️⭐️"
"Thank you so much for this beautiful review. We're honored you chose our team and humbled that you feel like family. Knowing we've earned your trust is the best compliment we could receive. We'll keep working hard to never let you down!"
Jenny
January 23, 2026
"Adjonna (spelling?) was so knowledgable and professional. She had me up to speed on the issues and changes to come in a matter of minutes. Great experience!"
"Thank you, Jenny, for your kind review. We are so glad to hear that Ajani was able to get you up to speed quickly and provide such knowledgeable, professional service. We truly appreciate your feedback and are happy to hear you had a great experience. Please don't hesitate to reach out if need anything in the future!"
donna france
January 22, 2026
"My agent Nate has been the most patient person I've met. Thank you so much for exceptional service."
"Thank you, Donna! I love hearing how patient Nate was with you. I am so thankful we provided such exceptional service, looking forward to serving you for years to come! "
Indica Harris
January 22, 2026
"I had a great experience with Kaitlin Ponce State Farm. Shantai provided excellent customer service—friendly, professional, and very helpful throughout the process. Everything was explained clearly, and I felt confident and taken care of. Highly recommend this office!"
"Thank you Indica for taking the time to share your experience! We're thrilled to hear that Shantai provided such friendly and professional service throughout the process. Making sure everything is clearly explained and that our customers feel confident and taken care of is always our goal. We truly appreciate your recommendation and look forward to being here for you whenever you need us! "