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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Courtney Schall

October 13, 2025

5  out of  5
rating by Courtney Schall
"Nate was super helpful in switching my home insurace to State Farm."
We responded:
"I love hearing how helpful Nate was! We are so thankful to have you in our State Farm family now!"
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Paige Bounds

October 13, 2025

5  out of  5
rating by Paige Bounds
"Very kind, attentive, and did a great job making sure I got a good plan, understood everything, and got everything set up correctly. Made changing my insurance a smooth process."
We responded:
"I am so glad to hear this! Thank you for sharing your experience! We are so glad your apart of our insurance family now! "
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Amanda Kunst

October 10, 2025

5  out of  5
rating by Amanda Kunst
"Alexandria was amazing ! Very helpful and knowledgeable! Highly recommend!!!"
We responded:
"Thanks Amanda!"
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Candice Brown

October 10, 2025

5  out of  5
rating by Candice Brown
"Nate Hall was amazing with explaining everything GREAT work Nate"
We responded:
"Thank you! I agree Nate is amazing!"
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Marcy Massengale

October 8, 2025

5  out of  5
rating by Marcy Massengale
"Salami was very helpful, patient and courteous. She listened well and addressed my issue with professionalism"
We responded:
"Thank you for the great review!"
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Darrell Staples

October 8, 2025

5  out of  5
rating by Darrell Staples
"Always a great experience! Kala and the other representatives always provide great service. I always feel like I am the priority!"
We responded:
"Thanks Darrell! Welcome to Kaitlin Ponce State Farm!"
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Teddie Tate

October 2, 2025

5  out of  5
rating by Teddie Tate
"My Agent Alexandre was so Awesome This kinda service im telling everyone great job Statefarm I give her a 20 plus"
We responded:
"Thank you for the great review! I agree Alex is really great!"
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Barbara Lorinda “Lori” Francisco

October 1, 2025

5  out of  5
rating by Barbara Lorinda “Lori” Francisco
"Kaitlin was knowledgeable and very patient with all my questions. She has a wonderful personality and was very respectful. State Farm has an exceptional employee that provided the best customer service."
We responded:
"Thank you for the wonderful feedback! We're grateful for your kind words. We appreciate you being part of our State Farm family! Your trust means a lot to us!"
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Myisha Nicholson

October 1, 2025

5  out of  5
rating by Myisha Nicholson
"Victoria did an amazing job with ensuring I got the best insurance policy. Thank you for your patience and understanding of my needs!"
We responded:
"We are so thankful to hear that Victoria took great care of you, she is amazing! Thank you for sharing your experience with us. We look forward to continuing to serve you!"
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Karen Scales-Waller

October 1, 2025

5  out of  5
rating by Karen Scales-Waller
"Very patient and great to work with! Her time was my time and we went through information easily and with understanding."
We responded:
"Thanks so much for your kind words! Glad we could make everything easy to understand and go through together. We appreciate you!"
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Yahaira Maitland

October 1, 2025

5  out of  5
rating by Yahaira Maitland
"I had a great experience my agent was very polite and clear she 4an everything down so I could understand she was absolutely terrific 👏 and I also have car insurance with her too alone with life,and property"
We responded:
"Thank you so much for sharing your experience! I am so thankful your agent took great care of you. We value your loyalty to us. We look forward to continuing to take great care of you!"
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Mary Achebo

September 30, 2025

5  out of  5
rating by Mary Achebo
"I have been with this company like forever because of the services they provide more especially making be feel important or needed. I have heard so many things about the company like the saying goes ' seeing is believing". I love state farm from the manager to the least person. Sincerely, State Farm is a great team and a family. Everyone’s call and individual needs are important to them. Thumbs up and Kudos to all of them. And another associate added to the team Camille is ball changer. :) Mary A"
We responded:
"Thank you Mary! I appreciate your loyalty to Kaitlin Ponce State Farm! We are so happy to have you as a customer!"
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T Rainey

September 30, 2025

5  out of  5
rating by T Rainey
"Victoria was professional and informed while helping me through the process."
We responded:
"Thank you for the review! I agree Victoria is amazing!"
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Andrew Dinu

September 30, 2025

5  out of  5
rating by Andrew Dinu
"Victoria did a great job offering me options that fit my needs. I would recommend you give her a call if you’re interested in making the switch."
We responded:
"We love hearing this! We agree Victoria is amazing!"
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Khori Dorsett

September 30, 2025

5  out of  5
rating by Khori Dorsett
"Was very informative and helpful with the questions I asked and answered them with great clarity"
We responded:
"Thank you very much for taking the time to share!"
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eric elwood

September 29, 2025

5  out of  5
rating by eric elwood
"Anthony Houston, who helps me out, is always awesome: always gets back, gets back fast, follows up, and really gets the details right. The Best. Ask for Anthony by name, you will be glad. He makes the whole office look good!"
We responded:
"We love hearing this! Thank you for taking the time to share. We agree Anthony is really great!"
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Brenda Graham

September 26, 2025

5  out of  5
rating by Brenda Graham
"Jonathan did a SUPERB JOB. He went high and beyond in assisting me today. Everything was explained in its entirety.He also assisted me in getting discounts to lower my rate… Thank you Jonathan."
We responded:
"Thank you for sharing your experience! We love hearing how great Jonathan is, we are so thankful to have him on our team!"
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Leigh Anne Cunningham

September 26, 2025

5  out of  5
rating by Leigh Anne Cunningham
"Ajani was so helpful in answering my questions and helping me find safe ways to save money on both my car and home insurance. Well done!!"
We responded:
"Thank you! Ajani is really great; we are so thankful to have her on our team."
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Luh Jay

September 25, 2025

5  out of  5
rating by Luh Jay
"Great customer service"
We responded:
"Thank you!"
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Patricia M

September 24, 2025

5  out of  5
rating by Patricia M
"Excellent agency! Have been there for years for my auto and homeowners. Kala took the time to go over premium changes with me in detail and offered several ways to bring my auto premium down."
We responded:
"Thank you for your longtime trust and loyalty! We're so glad Kala could go over everything with you and help you find ways to lower your premium. We appreciate you!"
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Laurie Davis

September 23, 2025

5  out of  5
rating by Laurie Davis
"Anthony really Helped me tremendously he was Very friendly and knows how to make the customer feel safe and secure. Very Patient and understanding and will help you any way they can thanks"
We responded:
"Thank you so much for sharing your experience! We agree Anthony is great and we are thankful to have him on our team. "
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Donald Davis

September 19, 2025

5  out of  5
rating by Donald Davis
"Fast, easy and honest"
We responded:
"Thank you for the kind review!"
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Daryl Johnson

September 19, 2025

5  out of  5
rating by Daryl Johnson
"Helped me tremendously. Very friendly and knows how to make the customer feel safe and secure. Patient and understanding 10 out 10."
We responded:
"Thank you Daryl!"
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Tekiusha White

September 18, 2025

5  out of  5
rating by Tekiusha White
"Great customer service"
We responded:
"Thank you very much!"
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Jeremy Cook

September 17, 2025

5  out of  5
rating by Jeremy Cook
"Nate Hall was great- provided me with several quotes and helped me quickly get a new policy!"
We responded:
"We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."