
State Farm® Insurance Agent Kaitlin Ponce
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Abc Harman
June 12, 2025
"Unethical and retaliatory practices when it comes to the claims department Melissa East and her team out of Atlanta Georgia was assigned to my claim I did not agree with them and filed an internal complaint with State Farm out of retaliation Melissa and her team significantly lowered the original settlement offer amount definitely a horrible neighbor to me a little bit you might save on a policy is definitely not worth what you're going to lose in the claims process would not recommend State Farm to anyone"
Tracy Gragg
June 11, 2025
"Ciera was a real pro at customizing the coverage our household needed and it ended up being better coverage at a lower rate. Ajani is always eager to answer any questions to make for the best customer experience"
Crystal Kesler
June 11, 2025
"Excellent customer service! Listened to my needs and then provided the best options! Highly recommended!"
"Thank you for your 5-star review! Kaitlin Ponce State Farm is happy to be your good neighbor!"
TheJasFx
June 11, 2025
"Anthony was incredibly helpful in updating my policy! He was friendly, patient, and made the entire process quick and easy. It’s always a relief to work with someone who genuinely cares and takes the time to explain everything clearly. Highly recommend working with him if you’re with State Farm!"
"I agree, Anthony is awesome. I'm so glad you had the chance to work with him. Thanks!"
Woods Legacy
June 10, 2025
"She helped me out a lot"
Tricia Benson
June 10, 2025
"Great job."
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Chevy Williams
June 9, 2025
"Victoria was the absolute best! She helped me get homeowners insurance efficiently. During the week of closing, I needed to update my policy ASAP and she quickly pulled together everything the lender needed with no fuss. Very pleased!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Andres Rincon
June 7, 2025
"Been with State Farm through Kaitlin Ponce's office for years and the staff and service are great! I regularly get holiday and birthday cards from their office which is a nice gesture to show we aren't just numbers. Shoutout to Anthony who recently helped me with some discounts on my auto insurance policy!"
"Thank you for being a longtime customer, Andres! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Messiah Gibson
June 6, 2025
"Catlin Ponce was amazing and patient. Communication via text did not take away from the kindness I felt in her helping me get a great policy!"
"Thank you for your 5-star review, Messiah! Welcome to the Kaitlin Ponce State Farm Family! My team and I are happy to be your good neighbor!"
Scott Oliver
June 5, 2025
"We’ve been fighting with State Farm for five months after a massive 1 minute micro burst occurred within the 8 hour storm on December 29th around 4:30am. We are in the 1/2 mile section of our neighborhood which experienced the most damage. Less than 3 miles away they recorded a tornado. The burst lifted our shingles, bent our gutters, gutter guards were lifted, and 6ft metal garden stakes were bent in half during the storm. More importantly, we have a hole in the roof from a 10ft projectile tree branch, with zero trees over our main structure. Our roof was completely covered in large tree branches, the pool and roof were covered in large pine tree limbs (nearest pine trees are hundreds of feet away), water pouring into multiple rooms, and more. State Farm refuses to replace the roof. Over 10 years of being a loyal customer, paying heavy premiums, crazy premium increases, and having referred all of my homeowner clients to State Farm over my 18 year career. This is not a good testimony for our nationwide group of over 170,000 agents and vendors who converse on threads daily. In the first few weeks after the December storm, State Farm sent a 3rd party adjuster, as well as a State Farm adjuster to inspect. The State Farm adjuster never stepped foot on the roof nor took drone video, but made multiple trips to our home in the first 6 weeks. In addition, we had independent roofers send State Farm multiple hands-on videos, photos, and drone videos. I’m copied on the emails and my claim number is in the subject line. ZERO response for weeks. 8-10 weeks later we were assigned a second adjuster with an unprofessional attitude who never visited our home. He claimed he could not open the links from the roofer via their platform. This was the same email thread the previous adjuster claimed they opened the links and reviewed. Lazy and dishonest. The second adjuster made a desktop assessment to stand by the original assessment and only make repairs, still not offering roof repairs over our master bath and over the garage where we had 20ft limbs hitting the garage apartment roof during the burst. Weeks later the original adjuster was as reassigned and visited with an additional State Farm adjuster. They mysteriously found the broken shingle over the two story garage and offered $14 for extra repairs. $14. They held their opinion the roof did not need replaced and I quote, “your roof is in good shape because I can walk on it without slipping. If you needed a new roof I wouldn’t have traction.” I honestly could not believe this joke of an excuse I was hearing so I politely asked them to repeat what they said. They did. Then I mirrored them and said, “Just so I understand, you state my roof is in good shape and doesn’t need replaced because you can safely walk on it without slipping.” They agreed and confirmed again. Note: the original adjuster present during this conversation, during one of their earlier visits said and I quote, “Wow, you can clearly see the shingles are lifted from here.” Again, the roofer videos show the mark ups where the roof is circled all over and you can clearly see the shingles are lifted. State Farm still refuses to approve replacement, only offering to repair the main hole damage and inside sheetrock ceiling damage. They do not want to address the actual roof in areas water poured into other rooms of the house. They claim those parts of the roof are “poor craftsmanship”. We filed the initial claim due to the hole in the roof AND the water pouring into certain rooms, which was not an issue before the December 29th storm. It should not be this difficult as a consumer!"
Marval Soldani
June 3, 2025
"Cierra was amazing.She help and made sure that we understand everything what was covered in our policy. Then she call us when she said.But most of all she even sent us a text to make sure we was still on for today. These days people usually don't do that anymore.So yes she deserves a award."
"Thank you for taking the time to share your thoughts! I agree, Ciera does deserve an award! I'm so happy she was able to help you, welcome to the Kaitlin Ponce State Farm family!"
Jeremy Cook
June 3, 2025
"Anthony was super nice & helpful!"
"We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Iris Sutton
June 2, 2025
"Victoria was the agent who assisted me with my auto policy and she was outstanding. Thank you Victoria for representing State Farm in a caring professional manner. Fire Jake from State Farm and put Victoria on the commercials."
"Move over Jake! Thank you for taking the time to share your thoughts! We’re glad to know you’re happy with the service at Kaitlin Ponce State Farm. If you ever have any questions or need assistance, we’re here to help!"
Robert Woods
May 30, 2025
"Ms. Victoria was very nice and helpful she truly did a wonderful job 👍"
Çağrı Tuzcuoğlu
May 28, 2025
"Anthony was above and beyond, great attention and care. He answered my questions, deliberated the details with his supervisor, Kaitlin. I can see that it's a great office, doing great work! I'm happy that I have my insurance policy with them. Keep up the great work!"
"Thank you! We appreciate you continuing to choose Kaitlin Ponce State Farm! "
David Zayas
May 21, 2025
"Great service and super friendly team. No complaints at all! Thank you for everything!"
"THANK YOU DAVID!"
Linda Mom
May 21, 2025
"Victoria was very nice & helpful. She was very Professional."
"Thanks Linda!"
Catherine Rose
May 20, 2025
"Very helpful - I’ve been with this team for several years. They are always very responsive and friendly."
"Thank you Catherine! We appreciate you continuing to choose Kaitlin Ponce State Farm!"
Rob Lindner
May 19, 2025
"I was very pleased with State Farm and their response to my claim. They were thorough and very professional. Great communication and they processed my claim in a timely manner. My local agent, Anthony, was extremely helpful as well."
"Thank you Rob! We're happy to have you with Kaitlin Ponce State Farm!"
Tara Franklin
May 16, 2025
"Ajani has GREAT customer service!! She checked to make sure everything was good on my account and I am very satisfied. Thank you Kaitlin Ponce!!"
"Thanks Tara! I agree! Kala is an asset to our team! Thank you for the feedback :)"
Leo Yoon
May 14, 2025
"I had a wonderful experience working with Kaitlin Ponce for over a year. I was randomly reached out by one of the representatives and was offered an auto insurance rate that was less than half of what I was paying for previously. Throughout the year, the team consistently checked in to see how I was doing and even sent handwritten notes for holidays and birthdays, which made me feel genuinely valued as a customer."
"We value you as a customer Leo! Thank you so much for continuing to choose Kaitlin Ponce State Farm!"
Susan Siegel
May 13, 2025
"Ciera did a great job in saving me money by bundling my auto and home policies. She was very patient and knowledgeable and I would highly recommend her to anyone."
"Thanks Susan, I'm so glad you had a chance to work with Ciera, she is great!"
Gerardo Acosta
May 13, 2025
"I have all my cars with Kaitlin ponce and now that I need homeowners insurance they were able to give me the best quote and bundle all my policies to give me the best discounts possible. Alexandria in particular was super helpful giving me multiple quotes with different coverages and following up to ensure that I had to best coverage possible. Highly recommend this state farm agency!"
"Thanks Gerardo! I'm so glad you were able to work with Alexandria, she is the best!"
Kacie Lett Gordon
May 13, 2025
"In switching from a long time provider we were recommended to Kaitlin Ponce’s office; and boy we couldn’t be happier. (Said no one ever when it comes to insurance). But we did! Her team was proactive and responsive meeting us over phone, text and email. They were thorough, advising us on what isn’t necessary and what could be helpful. They were knowledgeable, helpful and at the end of a week saved us nearly 50% across our policies. A lot of gratitude for the whole process!"
"Thank you Kacie! I'm so happy we could save you so much money and help you navigate the coverage that your family needs. Thanks for choosing us!"
Gregory Aide
May 5, 2025
"She returned my call quickly had all the answers I needed, and it was a pleasure to speak with her on the phone. I’ve been with the same State Farm team for a couple of decades and I wouldn’t ever change. Absolutely love the service."
"Thanks so much Gregory! We appreciate you continuing to choose Kaitlin Ponce State Farm!"