State Farm® Insurance Agent Kaitlin Ponce
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Loutina Murrell
April 24, 2026
"I just want to send a shout out to Kai Ponce!!! Thank you for your professionalism, kindness and guidance with my policy needs… and that dab of humor was next level! Thank you again…. “My Agent just might be better than yours!!!”"
Achal Prakash
April 23, 2026
"Great customer service and attention to detail continues with Victoria Cullen with a great review of my current circumstances. No pressure, no hard-selling, no nonsense - just an arm-chair chat. I appreciate Kaitlin's team."
"Thanks Achal! I'm so happy you were able to work with Anthony! He's great! "
JR
April 23, 2026
"We received fantastic service from Ajani Haywood in the service dept. She is amazing at responding in a reasonable amount of time. She's quick to research the answer to your question. It was great that I can always email her and get my issue resolved with professional and friendly service. Even after moving to another state, we needed to prorate our coverage and recently needed information about our prior claims. She is very helpful and reliable and Kaitlyn is very lucky to have Ajani on her team. We didn't have any issues with our State Farm coverage in Georgia."
Mei Mei
April 22, 2026
"State Farm offered the most competitive pricing compared to all the other providers we considered. Shantai was incredibly helpful in guiding me through finalizing my home and auto insurance policies. She is both knowledgeable and friendly, making the entire process smooth and stress-free. Highly recommend working with shantai and her office!"
Whisper Davis
April 18, 2026
"Victoria was a very professional and easy to understand Agent with State Farm. She made the whole process simple and getting car insurance was not at all complicated. I saved over $75 a month going with State Farm. Thanks a lot Victoria."
"Thank you so much for your great feedback! We're glad to hear that Vic made the process simple and easy to understand. Saving money on car insurance is always fantastic! We appreciate you choosing us and are always here if you need anything moving forward"
Samantha Logan
April 18, 2026
"Long time client with a multitude of bundled insurances tailored specifically to all my needs: Have never been disappointed always above and beyond. Victoria handled my most recent added policy TOP TIER !!!"
"Thank you Samantha for your continued trust and loyalty! We truly appreciate you being a longtime customer and are so glad to hear that your bundled coverage has been tailored to fit your need so well. It's great to know we've consistently delivered an above and beyond experience. We will pass these kind words along to Victoria. She will be thrilled to hear she made such a strong impression while assisting with your most recent policy. We are always here whenever you need us!"
Lily Garcia
April 16, 2026
"I’ve had a great experience working with Johnathan. He is consistently personable, professional, and knowledgeable in his role. He is always a pleasure to speak with and makes every interaction easy and stress-free. I truly appreciate his reliability and the level of service he provides!"
"Thank you Lily for taking the time to share your experience! We're thrilled to hear that you've had such a great experience working with Johnathan. His personable, professional approach and dedication to make each interaction smooth and stress free are exactly what we strive for. We truly appreciate your trust and look forward to continuing to provide you with reliable service."
Tracey Coleman
April 15, 2026
"Mrs.Smith, was very detailed professional and courtesy she deserves all five stars 👍"
"Thank you Tracey for your kind review! "
Terri Boggs
April 14, 2026
"We worked with Kai Barnes on homeowners, boat coverage, and umbrella policy. She was always pleasant, helpful and thorough. If there was any information she may have not been sure about, she always made sure she got the answer and made us aware."
"Thank you Terri for your thoughtful review! We are so glad to hear that Kai was able to assist you with your policies with such great attention to detail. She truly takes prides in making sure every question is answered thoroughly and accurately. We appreciate your trust in us and are always here whenever you need support."
Clarence Fulton
April 13, 2026
"Getting car insurance with State Farm was a fun experience. Kaitlin was friendly, nice, loving, caring and professional all in one. She made the process easy and simple. I have high praise for State Farm. I will recommend State Farm, specifically, Kaitlin Ponce to everyone who asks if I know of a reputable car insurance company."
"Thank you Clarence for such a thoughtful review! We're thrilled to hear that your experience was not only smooth and simple, but also a fun one! We truly care about making sure every customer feels supported and confident in their choices, your feedback means a lot to our entire team. We appreciate your recommendation and grateful you chose us for your insurance needs."
Bob Boberton
April 12, 2026
"I recently needed to remove an old vehicle from my car insurance policy and add a new 2026 Honda Civic. Kai was very helpful and gave me a thorough explanation of everything I could choose from to complete my new policy. Thank you Kai for your help and for answering all my questions so I could make the best choice."
"Thank you Bob for taking the time to share your experience with us. We're so glad that Kai was able to make your transition smooth and stress free. We are always here if you have any questions or need anything else. Enjoy your new vehicle!"
Barbara Smith
April 10, 2026
"Outstanding Supporting Barbara With All The Info That I Needed To Have My Insurance, She Was On Point With Everything, An When I Say Everything I Mean EVERYTHING TOO I HIGHLY APPRECIATED HER TO THE FULLEST"
"Thank you!"
Perry
April 7, 2026
"Great customer service by Shantai."
"Thank you Perry for your review!"
Cherry Hayes
April 6, 2026
"Johnathan was a major help in getting me the help I needed, and it didn't take hours. I appreciate you immensely!"
"Thank you Cherry for your feedback. We're so glad to hear that Johnathan was able to get you the help you needed quickly and efficiently. Providing timely reliable service is something we truly value. We appreciate you and look forward to assisting you again in the future!"
Garrison Smith
April 3, 2026
"Had the greatest experience with the Statefarm Agent Shantai . She was very patient & helped me walk through all my options of the best insurance coverage. She even made sure that I had emergency roadside assistance coverage. This was 5 star service & I would highly recommend anyone to work with them moving forward."
"Thank you so much Garrison for your kind words and for sharing your experience. We're thrilled to hear that Shantai provided you with such patient, thorough guidance while helping you explore the best coverage options. Making sure you feel confident in your policy is always our goal. We truly appreciate your recommendation and look forward to serving you!"
Clydell Johnson
April 3, 2026
"I received great service from State Farm! Shantai Smith-Martin has a warm positive spirit with the best professional work ethics. She really cares about the customers needs and their budget."
"Thank you Clydell for your thoughtful review! We are thrilled to hear that Shantai provided you with such great service. Her warm, positive spirit and dedication to understanding our customers' needs and budgets truly make her an asset to our team. We appreciate you taking the time to share your experience and are always here to help!"
Haveli Atlanta
April 2, 2026
"I want to express my opinion but unfortunately l don't have the right vocabulary to describe something that could have happened so perfect as if some one was playing a role just tailored for me.Surreal but immensely gratifying made me feel at home. On the lighter side l remember l kept asking her name few times but now the name Sierra remains etched."
"Thank you Haveli for sharing this feedback with us. It truly means a lot to us. We are so happy to hear that your experience felt so personal, seamless, and welcoming that's exactly what we strive for. Ciera will be especially touched to know she made such a lasting impression on you! We appreciate you taking the time to share your experience and are always here whenever you need us! We are so thankful to have you a part of our State Farm family"
DTJR87 T
April 2, 2026
"Shantai was great!! Got my quote and answered any questions?’s I had. Smooth process. Thanks again"
"Thank you for your feedback! We are glad to hear that Shantai provided you with a smooth and efficient experience."
Casandra Hans
April 1, 2026
"Shanti Smith Martin, I just want to thank you for everything!!! Excellent customer service you provided and thank you for explaining questions that I had asked you. She was very detailed and friendly and patient didn’t feel like I was being rushed off the phone. Thank you Shanti so glad to be apart of the State Farm family🥳🙏🏾"
"Thank you Casandra for your thoughtful review. We are so happy to hear that Shanti provided you with excellent customer service and took the time to thoroughly answer all of your questions. Creating a friendly, patient experience where you never feel rushed is exactly what we strive for. We truly appreciate you being part of the State Farm family and we are always here whenever you need us!"
Susan Cobleigh
April 1, 2026
"Great experience with Shantai this morning. Thank you."
"We love hearing this! Thank you for sharing Susan!"
Terry Connelly
April 1, 2026
"Johnathan was very helpful. He was determined in his efforts to get the information I had requested. I truly appreciated his persistence."
"Thank you Terry for sharing your experience. We are thrilled to hear how helpful Johnathan was. His persistence and dedication to our customers truly makes a difference, and we're glad you experienced that firsthand. We appreciate you taking the time to share your feedback!"
Thomas Sawyer
March 30, 2026
"The Ponce Team was very patient and helpful."
"Thank you Thomas for your kind review!"
Tony Moses
March 26, 2026
"Victoria was excellent and very professional I would recommend her and state farm to all of my family and friends"
"Thank you Tony! We thank you for continuing to choose Kaitlin Ponce State Farm, we appreciate your business!"
Jim Deffenbaugh
March 24, 2026
"Poor service. Continued mistakes. Difficult to reach."
"Dear Jim, We're truly sorry that your experience with us was disappointing. As someone who has been with us for a long time, you've meant a lot to our agency, and it's heartbreaking to know we let you down. We wish we had a chance to understand and address the issues you faced before you decided to transfer policies. Unfortunately, without your current contact information we haven't been able to reach out personally. If you feel comfortable, we would be grateful to hear from you. Please reach out to us at 404-390-1190 or kaitlin@kaitlinponce.com, so we can listen, learn, and hopefully make things right. Thank you for your trust you placed in us over the years. We truly wish you the best. Warm regards, Kaitlin Ponce"
Tracy Smith
March 23, 2026
"They did a great job and called me back as soon as possible and walked me thru every step I’ll always keep my insurance with Kaitlyn at State Farm 5⭐️"
"Thank you so much Tracy! We're glad to hear that our team was able to get back to you quickly and walk you through the process. Providing clear guidance and timely service is very important to us. We truly appreciate your loyalty and are grateful to have you as part of the Kaitlin Ponce State Farm family!"