State Farm® Insurance Agent Kaitlin Ponce

"Alexandria is exceptional!! She provided patience and understanding along with a quote I couldn’t turn down. She explained everything so well every time I asked! She even helped me with alternative solutions to any issue that I had. I can’t wait to be a part of such a wonderful group!"

"Ajani was very helpful and patient throughout our phone call! Very professional agent"

"Outstanding customer service."

"The agent was knowledgeable the issue and concerns. She was learn to the point."

"Shantai and Anthony, both are amazing. Solved my issue within minutes."

"UPDATE: Response to Kaitlyn Ponce's response to my post: - Never addressed that you did NOT correct the issue correctly - you did NOT backdate the error -which was in opposition to what you assured us would be done - which left me in harms way --thankfully Holly @ State Farm corporate caught your sloppy remediation in time and fixed it herself directly with the state of Georgia. -Again -- blamed us for the wrong VIN input (proving my point in my review) - we have no idea how it was input or by whom -- your only desire was to ensure blame was on us rather than seek resolve (again proved by your words below) -Suggesting that you jumped in to help -- really? We repeatedly asked for your presence on the call or even a response to our email -- you were "busy in meetings" -Patronizing and disgusting that you sought to end your diatribe below with sarcastically apologizing that - you asking us to speak respectfully - annoyed us -- disgusting and shameful Kaitlyn -- respect is earned - not given -- Try harder with your customers to earn it. - Again - we remain grateful to both Victoria and Anthony -- who thankfully did not mimic your demeanor or actions. A major error was made on my State Farm policy—an entirely wrong VIN was entered, which I only discovered when my tag renewal showed my car as uninsured. What made it worse was the handling. I’ve been with State Farm for nearly 25 years (my husband even longer), working with 4 agents across 2 states; and never once had an issue or filed a complaint. Every agent we worked with was truly excellent—until our longtime agent retired and Kaitlyn Ponce took over. She has been difficult to work with from the beginning, and this was the tipping point. Her “fix” to the VIN issue was sloppy and incomplete, leaving me at continued risk. She assured us it would be corrected retroactively with the state to ensure no gap in coverage; but it wasn’t. Thankfully, State Farm Corporate ultimately found the error themselves; notified us that they backdated the correction directly with the state to protect me from potential fines or misrepresentation on my vehicle. Instead of accountability, empathy, or even a basic apology, Kaitlyn was dismissive, cavalier and deflective, offering only a flat “It’s fixed,” "what else do you want us to do" -- despite the seriousness of the situation. A simple "no idea how something like this could happen - let's ensure we get ti fixed" would have gone a long way. Important to note - Anthony and Victoria in the same office were wonderful—kind, professional, helpful—and handled an emotionally charged situation with grace and professionalism - I don't want their efforts overshadowed by how poorly this was handled overall by the the Agent themselves; Kaitlyn Ponce. We are now moving all of our policies to another agent. Would not recommend this agency at all."

"Five Star Service! Thank you Victoria for excellent customer and taking care of all my new policy questions and getting me the best price."

"Victoria was amazing!!! The policy that she helped me set up is perfect for me and her customer service was truly top notch.Thanks again, Victoria"

"Shanti what's one of the best insurance brokers?I have ever spoken with she's done a professional job and was very knowledgeable.She saved me so much money.I wish there was a slot like at the restaurant so I could leave her a tip."

"I’ve been with this agency since I moved to metro Atlanta almost four years ago. I spoke with V. Cullen today to review my coverage. She was professional and knowledgeable. I appreciated her going over my options and would recommend this agency for home and auto."

"I just switched to State Farm from USAA and Victoria was absolutely amazing to work with! She saved me over $300 on my car insurance and even helped me add additional coverage that I didn’t have before. She took the time to explain everything clearly, made the whole process quick and stress-free, and truly went above and beyond to make sure I was getting the best value. If you’re looking for someone who is knowledgeable, patient, and genuinely cares about her clients, Victoria is the one to call! I’m so glad I made the switch — highly recommend!"

"Anthony, Jonathan & whole team @kaitlin ponce State Farm have provided great service, fair price & generally easy to deal with."

"Anthony did a superb job helping me get all the answers I needed and was incredibly efficient and courteous"

"Happy with the process"

"Victoria was the best. I was amazed with her persistent efforts to work with me and provide the insurance I need at a very reasonable price. She always kept us on a timely schedule and called as planned. I was very happy with her professional customer service and grateful for her flexible attitude to help me. Thank You, I feel lucky to have found this insurance office and Victoria C. John"

""Victoria did an awesome job & was very helpful. I highly recommend. She also found discounts to lower my monthly cost.""

"Alexandira was quick and knowledgeable. My questions were quickly answered. The entire team is respectfully."

"So happy to be continuing my insurance through State Farm and working with Kaitlin’s office. Alexandria who I’ve been communicating with over the phone has gone above and beyond with helping me with all my questions. So glad to be a customer!"

"The agent Nate is quite knowledgeable and was very helpful in getting the best insurance policy for me"

"Amazing customer service. Ajani was very courteous and helpful"

"Nate did a great job helping me the navigate switching companies and talking me through the entire process while widening my knowledge on the whole car insurance process. Would 1000% recommend him."

"Jonathan was very helpful and knowledgeable. I admit I did not want to talk to him at first. I was just shopping around to leave Geico. He did not make me feel like I was just a sale, in fact he was open to me seeking references on State Farm. However, something about that call made me comfortable. I am so glad I made the switch. Please ask for Jonathan as your agent. Update 2025 I see that years later I did not post this. But I feel the same. I love Jonathan he is the best. I get mad if he’s not available when I call. 4 years later and I don’t regret my decision."

"Ajani was very helpful and understood my complex situation. She didn’t rush me and I was confident with the knowledge she shared. Great customer service and care."

"Great communication"

"Second time coming back to State Farm. Only reason I left was because the rates were too high for the year, and make/model of my car. At the perfect timing I received a call from Victoria with a reasonable number for a quote for auto insurance plus renters insurance. Victoria was friendly and super helpful with assisting me with my new policy. Thanks for all your help Victoria!!"